FAQ's

If you have questions about Plush Paws Products, its products and services then you came to the right place.

 

Q: When is my order shipped?

A: if the order is placed after 2pm central time, it will be shipped the next day.

Q: How long will it take to get my order?

A: 2-3 working days

Q: How can I track my order?

A: Once the order is confirmed, an email will be sent to you which contains the product you ordered along with a tracking number.

Q: Where is my package?

A: Simply use the tracking number provided to get  updates on the location of your order.

Q: How do I enter my voucher/discount code?

A: At checkout there's a form below to enter the coupon code.

Q: Where do you ship?

A: The products are shipped from Tennessee

Q: How can I change my order after it's being placed?

A: If you created an account on checkout then you can easily cancel it on your account. If  you ordered as a guest, please respond to the confirmation email and cancel your order.

Q: How can I return/refund my order

A: For refunds, simply go to the our Contact Us Page or email us directly at [email protected]

For questions not in the list or other concerns, please proceed to the Contact Us page.