If you have questions about Plush Paws Products, its products and services then you came to the right place.


Q: When is my order shipped?

A: Most orders are processed same day and in all cases within 24 hours. If the order is placed after 2pm Eastern time, it will be shipped the next business day.

Q: How long will it take to get my order?

A: Orders are shipped via UPS Ground Service and will be delivered in 2-3 working days to most addresses in in the continental United States.  Additional delivery time may be needed for some addresses.

Q: How can I track my order?

A: Once the order is confirmed, an email will be sent to you which contains the product you ordered along with a tracking number.

Q: Where is my package?

A: Simply use the tracking number provided to get  updates on the location of your order.

Q: How do I enter my voucher/discount code?

A: At checkout there's a form below to enter the coupon code.

Q: Where do you ship?

A: We ship worldwide from our warehouse in Florida.  Please note that Free Shipping only applies to the continental United States.  Alaska, Hawaii and international orders will incur a shipping charge.

Q: How can I change my order after it's being placed?

A: If you created an account on checkout then you can easily cancel it on your account. If  you ordered as a guest, please respond to the confirmation email and cancel your order.

Q: How can I return/refund my order

A: For refunds, simply go to the our Contact Us Page or email us directly at admin@plushpawsproducts.com

For questions not in the list or other concerns, please proceed to the Contact Us page. Thank you!