The Fine Print 



2. Returns, Warranty, Exchange


FAQ


Q: When is my order shipped?


A: Most orders placed before 12:00pm EST on Monday through Friday are processed the same day. Orders placed after 12:00pm EST are processed on the next business day. In most cases, your order is shipped within 24 hours.


Q: How long will it take to get my order?

A: Orders are shipped via USPS Priority and will be delivered in 2-3 working days to most addresses in the continental United States. Additional delivery time may be needed for some addresses. Please check the tracking number that is provided in the confirmation email. 


Q: How can I track my order?

A: Once the order is confirmed an email will be sent that contains your order number, details, and USPS Priority tracking number.


Q: Where is my package?

A: Please use the tracking number provided in the confirmation email to get updates on the location of your order.


Q: How do I enter my promotion/discount code?

A: During checkout, enter your code into the box labeled "Promo/Discount".


Q: Where do you ship?

A: We ship worldwide from our warehouse in Florida. Please review our shipping regions and costs below. "Order" refers to the Product Subtotal, and does not include taxes.


Continental United States

Orders $1 - $49.99: 2-3 Day Priority Shipping for $9.99

Orders Over $50.00: 2-3 Day Priority Shipping for FREE


Alaska and Hawaii

Orders - $1 - $49.99: 5-7 Day Priority Shipping for $15.99

Orders Over $50.00: 5-7 Day Priority Shipping for Free


Europe

Orders Must Meet a Minimum Order of $50.00 USD. Shipping is a Flat Rate of $40


Canada

Shipping is a Flat Rate of $40


Mexico

Shipping is a Flat Rate of $40


Q: When is Shipping Free

A: Free 2-3 day priority shipping is provided for all orders of $50.00 or more when the shipping address is located within the continental United States. Free 5-7 day priority shilling is provided for orders of $50.00 or more when shipping to Alaska or Hawaii.


Q: Does Free Shipping Apply to all orders over $50.00

A: The Plush Paws free shipping policy only applies to the continental United States (2-3 day), Alaska (5-7 day), Hawaii (5-7 day). International orders will incur an additional shipping charge that is provided for you during check out. 


Q: How can I change my order after it's being placed?

A: If you created an account on checkout then you can easily cancel it on your account. If you ordered as a guest, please respond to the confirmation email or email us at help@plushpawsproducts.com. You may also leave a voicemail or text us at (239) 323-0630. For quick and easy contact, click the contact link below. Please allow 24 hour for a Plush Paws Products representative to respond.



Q: How can I Return an Order?
A: You can RETURN your Plush Paws Product anytime within 30 days of purchase. Your item must be unused, in the same condition you received it, and in the original packaging.

PLEASE NOTE: If you purchased your Plush Paws Product from Amazon or Chewy, please log into your respective account to make a return. You may also refer to the return instructions in the links below.

www.amazon.com/returns
www.chewy.com/app/content/faq

Please click the Return Button below to access the Plush Paws Products RETURN portal. Provide your order number, email address, and answer the questions to receive a prepaid shipping label.



You may also send your return to the following address using a shipping method of your choosing. Print your email confirmation with order number and product description and place it in the box with your unused item that is in the original packaging. You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. 


Smart Warehousing

Attn: Plush Paws Products, Inc.

3131 Caruso Ct.

Orlando, FL 32806



Q: How can I Exchange an Order?
A: Plush Paws Products does not have an automated exchange function. To EXCHANGE an item, please return your current item by using the return portal. Once the item arrives at our warehouse and is processed, a refund will be issued. Please place a new order for the item you would like instead.

You can RETURN your Plush Paws Product anytime within 30 days of purchase. Your item must be unused, in the same condition you received it, and in the original packaging. Please click the Return Button below to access the Plush Paws Products RETURN portal. Provide your order number, email address, and answer the questions to receive a prepaid shipping label.



Q: What do I do if I have not received a refund for my order

A: Refunds may take up to 5-7 business day depending on your bank or credit card company. If this amount of time has passed, contact your credit card company or bank for a status update. If there is no update from them please email us at help@plushpawsproducts.com. You may also leave a voicemail or text us at (239) 323-0630. Please allow 24 hours for a Plush Paws Products representative to respond.


For quick and easy contact, click the contact link below.


Q: What are the washing and care instructions?

A: Our products are machine washable in a “High Efficiency” (HE) model only without a center agitator. Older style washers with a center agitator will damage the product and should not be used. Utilize a gentle setting, cold temp, low spin, light soil level. Never machine dry, always air dry only.

If you do not have a “High Efficiency” (HE) model washer, spray and wipe for small messes and hose off and hang to air dry for larger messes. A lint roller, spray and towel, or wet wipes are perfect for removing hair, pet dander, food spills and dirt.


Q: Can I lower or raise the window with the Door Protector Installed?

A: No you must not move the window while the door protector is installed. You may install with the window open or closed, but the door protector must be removed prior to moving the window up or down. 


For any questions not in the list or other concerns, please email us at help@plushpawsproducts.com. You may also leave a voicemail or text us at (239) 323-0630. Please allow 24 hours for a Plush Paws Products representative to respond.

For quick and easy contact, click the contact link below.


Q: What should I do if the product, size, color, or variant I would like to purchase is out of stock on www.plushpawsproducts.com?

A: If we are out of stock in a product, color, size, or variant on the Plush Paws Products website, please check our Amazon or Chewy storefront inventory using the links below.


Warranty, Customer Service, Returns


Warranty


Plush Paws Products prides itself in making superior quality products. There’s nothing more frustrating than paying good money for a product that is defective or does not meet your expectations. If during the product's lifetime, it does not function as it should due to a manufacturing defect we will repair or replace your product free of charge. 


If you receive a defective product or are having any issues please contact customer service. Warranty claims are accepted from products that are purchased from PlushPawsProducts.com, Amazon.com and Chewy.com. Please email us at help@plushpawsproducts.com. You may also leave a voicemail or text us at (239) 323-0630. Please allow 24 hours for a Plush Paws representative to respond. For quick and easy contact, click the contact link below.


Customer Service


If you are experiencing any problems or have any questions about your Plush Paws Product, our Customer Service Department is here to help. Please email us at help@plushpawsproducts.com